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General terms for services in accommodation
ZAMBATA d.o.o.- Crotour, Odeska 12, 21 000 Split (hereinafter as agency), provides accommodation by making reservations on behalf of the owner and for his account. Agency insures accommodation according to information available on site www.crotour.com.
2. Booking and payment
Booking inquiries for accommodation are sent electronically by filling the online form on our site. Reservation is possible only by paying the reservation amount (deposit) while the rest of the amount you pay either to our agency 15 days before arrival or directly to the owner on the day of the arrival for reserved accommodation unit.
After we receive the deposit, we will send you the confirmation of reservation and the voucher that consists details of the arrangement (details of the host, guests details, date of arrival and departure and also other services that guest has paid).
3. Residence tax
Residence tax is paid additionaly upon arrival and the amount depends on the accommodation place. This tax costs 14,00 HRK daily per person at the most and also depends on the age of the guests and time of accommodation. Children up to 18 years have discount 50%, while children under 12 years don't pay tax. The exact cost of tax depends on the destination and the time of accommodation.
4. Accommodation unit price
The prices are notified along with every accommodation unit that include: daily rent, bed linen, towels, equipped kitchen (exept when you rent a room without use of kitchen) with necessary dishes and utensils, use of water, electricity and gas.
Additional services are not included in the price like breakfast or renting a boat and should be paid separately. Prices are formed in Euro and approved by the owner of the accommodation unit who has a right to change them. All prices are specifed for a stay longer than three nights. If staying less than four nights price is higher 30%.
If the prices of units change after guest made an inquiry and before the deposit payment, the agency is required to inform the guest of the change. For guests who paid the deposit amount, the agency guarantees that the rest of the amount will be paid based on the calculation on which guest had made the reservation.
5. Service description
The accommodation units are described by the official categorization of the local tourist organization. Owner is obliged to put the given categorization on a visible place.
Service standards of the accommodation, food and other of specific countries and places are not comparable. Every guest should arrive into a clean and tidy accommodation unit with clean bedlinen. For guests who stay longer than one week will get bed linen changed and new towels for use.
Guests arrive to accommodation unit after 14.00 h and on the departure day guests leave the accommodation unit before 11.00 h. Guests receive the keys of the unit from the owner itself agency representative.
6. Agency's right to changes and cancellation
Agency can change or even cancel the reserved accommodation if before or during vacation unexpected circumstances occur that can not be avoided. Agency then with the help of the owner should offer the guest alternative accommodation while the change can be done only by the guest's approval. Offered alternative accommodation should be the same or higher category from the reserved accommodation category. The difference in price between the reserved accommodation and alternative accommodation will be covered by the agency. If it is not possible to find the alternative accommodation the agency has to return the whole paid reservation amount.
7. Guest's right to changes and cancellation
If the guest wants to cancel the accommodation that he has reserved, he has to do it with e-mail, fax or ordinary mail.Upon receiving the notification the agency puts regulations for the calculation of cancellation charges:
If the guest doesn't appear at the destination or cancels the accommodation arrangement on its beginning, the agency charges the entire amount. There is always a possibility that guest finds an alternative user for the same reservation. When the exact amount is determined, the agency makes the refund payment to the guest's giro account number or foreign account at the agency's expense.
8. Agency's and owner's obligations
Dužnost agencije je brinuti se o provedbi usluga, a također i o izboru usluga vlasnika, brinuti o pravima i interesima gosta sukladno dobrim običajima u turizmu. Vlasnik je dužan osigurati da se gostu pruže sve zakupljene usluge te stoga odgovara putniku zbog možebitnog neizvršenja zakupljenih usluga ili dijela usluga. Agencija i vlasnik isključuju svaku odgovornost u slučaju promjena i neizvršenja usluga prouzročenih višom silom.
9. Guest's obligations
Guest has an obligation to:
Guest takes the responsibility for all possible costs in case of not respecting mentioned obligations.
The agency is not responsible for the damaged, stolen or lost luggage in the accommodation unit.
11. Travel insurance
Our prices dont include travel insurance of travel risk. For any travel you can ask for insurance and can be arranged through our agency.
12. Resolving complaints
Guest has right to ask for adequate compensation for not received paid services. On request the guest must enclose a written objection.
If the guest is not satisfied with the solution that had made the agency he has a right to take the issue to court jurisdiction in Split.
By making the advance payment or paying the entire arrangement amount the guest accepts these general terms and conditions.
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